Glossary
Select a term to view its definition
A
C
- Call Center
- Call Center Associate/Call Center Agent
- Call Center CRM
- Call Center Quality Assurance
- Chatbot
- Contact Center as a Service (CCaaS)
- Contact Center Management
- Contact Center Outsourcing
- Conversational AI
- Customer Acquisition
- Customer Care
- Customer Churn
- Customer Experience (CX)
- Customer Experience as a Service (CXaaS)
- Customer Journey
- Customer Relationship Management (CRM)
- Customer Satisfaction Rating (CSAT)
- Customer Service Automation