Intelligent Automation

Intelligent automation is a type of artificial intelligence (AI) that can operate without constant human involvement. It learns and improves its performance with increased use. Intelligent automation can be applied to almost every aspect of your business, including:

  • Call centers: An AI can respond to many customer queries, reducing wait times and giving call center agents more time to spend with customers who have sensitive or complex problems.
  • Digital communication channels: When customers seek assistance via text or digital messaging, they can receive immediate, helpful responses from an AI. These channels are available 24/7 and reduce the burden on call centers.
  • Market research: An AI can monitor all customer interactions, collate relevant data, and provide that data to human analysts to draw conclusions about your operations and make suggestions for improvement.
  • Other back-end services: Accounting, IT specialists, and other workers benefit from having automated tools and assistance in their work.

AI is an innovative and cost-efficient way for brands to provide customer support. It can:

  • Keep customers satisfied: Modern customers are often happy to have the option of resolving their issue through automated means.
  • Save you money: Automation can handle many customers at once and costs less than hiring additional human agents.
  • Adopt human-like behaviors: Conversational AI allows customers to speak in full sentences, just as if they were talking to a live agent.
  • Improve over time: With each customer interaction, intelligent automation gains a better understanding of what customers need and how to provide it.

Intelligent automation software software engineers and conversation designersare essential for:

  • Programming automated systems to work the way you want
  • Deciding the tone and speech patterns of your AI
  • Fixing technical problems with the system as they arise
  • Performing regular quality assurance (QA) checks to ensure continued good service and identify possible problems quickly

OutPLEX has the human staff and the technological capabilities to provide your customers with the best possible experience through intelligent automation. You can take advantage of automation’s benefits while outsourcing many of its costs and responsibilities.

To get a free quote and learn more about OutPLEX’s intelligent automation services, call 1.866.531.5773 or visit

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