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OutPLEX is the world leader in digital messaging solutions serving some of the world’s largest brands.

OutPLEX proudly serves a client list including one of the world’s largest newspapers, a global cosmetics brand, a top US low-cost airline, one of the leading home improvement retailers, a FAANG stock company, and many more!

Our digital messaging and automation services combined with our domain expertise have helped brands do more with less. We’re nimble and performance-driven; we compete for your business every day. Our clients have seen operations costs reduced by an average of 40%, and NPS scores rise by 35%. OutPLEX will ensure your culture is our culture, and we can scale to meet your growing needs.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%