"We rock customer engagements and help drive client growth."

Jim Ryan founded OutPLEX in 2001 after having spent the early years of his professional life on the front line as a sales and customer service representative. He quickly realized back then that sales, service, and tech were passions of his, and he has used those innate skills to drive OutPLEX to a successful multi-national operation with an industry leading team.

As Founder & CEO, Jim focuses on the overall vision, strategy, and operations of the newly evolved digital-focused organization, but he most enjoys his ability to develop future business leaders. This is mirrored outside of OutPLEX through Jim’s involvement as an investor and mentor for a variety of local and national entrepreneurial ventures. Jim is a board member for several for- and not-for-profits including Executive Board Member for Broward County Workforce Development. Outside of work, Jim is a dedicated family man who enjoys time with his wife and three beautiful little girls, trips to the zoo, fishing, and collecting unique and classic cars.  

With a successful career spanning decades in the customer experience industry, working with many Fortune 500 companies, Chief Operations Officer Tonya Coker plays an integral part of the exponential growth of OutPLEX’s nearshore operations. Her primary responsibilities include managing our nearshore performance, client relations, and developing the team. She enjoys that no two days are the same and being able to develop future leaders is her passion, which is one of the many reasons she is both respected and adored by her team.

When she isn’t working, Tonya is an animal lover, an avid traveler, and she loves immersing herself in the local culture abundant in the Dominican Republic. She describes her ideal day of relaxation as one spent working out and spending time with her 4 dogs.

Gabriela Gracia, known to the team as Gaby, is the Global Head of People & Talent at OutPLEX. She leads the talent acquisition team with more than a decade of experience in full cycle recruitment. She has a strong focus on employee development and retention as well as championing our culture (the backbone of OutPLEX). She has an incredible ability to understand business needs and build strong relationships with hiring managers and candidates. Through the years Gaby has developed a keen eye for excellence and has a proven track record of successfully identifying and placing top talent. She values that not one day at work is ever the same, continuously having opportunities to learn something new and challenging, and supporting the vision and growth of the company.

Outside of work, you will find Gaby volunteering, cooking (Mexican food is her favorite), biking along the beach with her husband and dog, and learning a new language with a goal of becoming quadrilingual. Many wouldn’t know that one of her unique talents is the ability to DIY almost anything.

With a wealth of experience in contact center management at Top 50 omnichannel providers, combined with his time spent in the broadband and software industries, Global Head of Information Technology Paul Martinez oversees the cyber security and network infrastructure for OutPLEX. His primary focus, providing an efficient and secure environment comprised of both cloud and on-premise technologies which are leveraged by clients globally. His attention to detail is only surpassed by his affinity for collaboration and innovation recognizing that an everchanging industry, now focused on digital transformation, pushes OutPLEX to implement cutting edge solutions which act as the foundation to best-in-class service.

In his personal time, Paul loves a variety of sports. He is a die-hard fan of the NY Mets and Dallas Cowboys, enjoys axe throwing, baseball, mini golf, and helping his teen daughter find the perfect volleyball serve. He’s cool under pressure, as proven by his experience swimming with sharks and being a girl dad.