Industry

Retail & eCommerce CX Solutions

Enriching the customer journey is a critical part of a successful product sales strategy, and doing so effectively is proven to increase brand loyalty and growth.

Adding a digital messaging channel to your site is an ideal cross-selling and upselling opportunity. OutPLEX has a record of success in increasing average order values (AOV) across retail categories, starting with sales-suggestive bots and including live human support. 

Real-time help is an effective way to reduce abandoned carts. No user interface is perfect, but checkout support offers a way to help identify and improve pain points in your customer journey. With data available from chat logs and automated intention tracking, your managers can extract insights from digital chat that keep your e-commerce strategy improving every day.

 

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%