Adding a digital messaging channel to your site is an ideal cross-selling and upselling opportunity. OutPLEX has a record of success in increasing average order values (AOV) across retail categories, starting with sales-suggestive bots and including live human support.
Real-time help is an effective way to reduce abandoned carts. No user interface is perfect, but checkout support offers a way to help identify and improve pain points in your customer journey. With data available from chat logs and automated intention tracking, your managers can extract insights from digital chat that keep your e-commerce strategy improving every day.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer