Mobile and broadband carriers deal with the challenges posed by nature, like inclement weather, wildfires, and hurricanes. Our distributed call center model is geographically diverse, which ensures that your customers will always be able to contact our agents regardless of what’s happening in your service region.
When surges do happen, OutPLEX is prepared. Tools like automation and IVR deflection make our agents more effective at managing peak demand, which has proven vital in helping our telecom clients deal with outages in years past. We also offer a full suite of back office service options, including billing and database management, that dovetail with our voice and digital contact centers to create value and reduce costs for our clients.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer