Industry

Broadband / Mobile

Broadband and mobile carriers need customer service that is as reliable as their infrastructure. OutPLEX has been delivering on this promise for global carriers for decades with consistent, high-quality interactions at a competitive price.

Mobile and broadband carriers deal with the challenges posed by nature, like inclement weather, wildfires, and hurricanes. Our distributed call center model is geographically diverse, which ensures that your customers will always be able to contact our agents regardless of what’s happening in your service region.

When surges do happen, OutPLEX is prepared. Tools like automation and IVR deflection make our agents more effective at managing peak demand, which has proven vital in helping our telecom clients deal with outages in years past. We also offer a full suite of back office service options, including billing and database management, that dovetail with our voice and digital contact centers to create value and reduce costs for our clients.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%
Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%