Industry

Healthcare

For over twenty years, OutPLEX has serviced healthcare providers and insurance companies with the objective of making it easier for providers, patients, and members to stay connected on the method of communication they prefer.

OutPLEX improves patient satisfaction and retention with both inbound and outbound voice and digital messaging solutions including scheduling appointments, confirming client information, insurance processes, retrieving missing data, follow-ups, patient satisfaction surveys and filling schedules to assist in reducing costs from missed visits or no-shows.

Whether traditional telephone calls or digital messaging inquiries, healthcare providers have heavily relied on OutPLEX to provide HIPAA-compliant, empathetic, highly skilled representatives to administer the best patient experience when they truly need it the most.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%