Solutions

Voice Services

Result focused voice solutions customized to your brand.

OutPLEX is an award-winning leader in providing best in class customer and sales support.

“Voice services” is not only the more traditional way of communicating with your brand in real time but has also evolved to include “voice call automation” which can exponentially improve the efficiency of your call center operations. An automated phone message system promotes self-service for a seamless inquiry for your customer and can reduce demand for agent resources. Additionally, Interactive Voice Response (IVR) deflection allows customers to transfer out of the call queue and into a messaging engagement.

OutPLEX employs a consultative approach to tailor best practices to exceed expectations for our partners and their customers. Not sure which route to go? Have your customer choose.

 

Call Center Services

View Solution

Conversational AI for IVR

View Solution

Voice to Digital

View Solution
Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%