OutPLEX is an award-winning leader in providing best in class customer and sales support.
“Voice services” is not only the more traditional way of communicating with your brand in real time but has also evolved to include “voice call automation” which can exponentially improve the efficiency of your call center operations. An automated phone message system promotes self-service for a seamless inquiry for your customer and can reduce demand for agent resources. Additionally, Interactive Voice Response (IVR) deflection allows customers to transfer out of the call queue and into a messaging engagement.
OutPLEX employs a consultative approach to tailor best practices to exceed expectations for our partners and their customers. Not sure which route to go? Have your customer choose.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer