Solutions

Digital Messaging

Your customers want to engage within their channel of choice. Meet them where they want to interact, with the right message, at the right time.

Digital messaging is now at the forefront of customer service. Gone are the days where customers are willing to wait on hold to talk to an agent.

Customers are busier and more sophisticated than ever before. They want instant, easy, flexible communications with brands they do business with. This means engaging via text, social media, and other messaging apps. Automation plays a key role in answering simple questions and completing basic tasks. Agents only need to get involved for more challenging inquiries.

Messaging

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Automation

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

— VP Customer Care,  Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%