69% of consumers would happily engage with a bot if it improved their customer experience.
Building automation through smart and intuitive bots enables greater operational efficiency. OutPLEX touts a successful history of creating bots for our clients that result in nearly two-thirds of inquiries contained by automation. OutPLEX partners with the leading technology platforms to develop and implement effective bots that are optimized to drive superior customer experiences and higher digital containment.
Chatbot automation creates a superior customer experience at a markedly lower cost. Automation can resolve most tier 0, tier 1, and knowledge base questions. Alleviating the burden of simple or repetitive tasks from live agents allows them to focus on higher level interactions and deliver excellence in more challenging, complex inquiries.
At OutPLEX, we’ve become experts at building complimentary technology for our partners. We have Bot Developers who are focused on getting the most out of our clients’ technology, ensuring that we’re improving the customer experience while driving the highest bot digital containment.
OutPLEX Bot Tuners are experts at listening to the voice of the customer and implementing conversational AI to create better outcomes for our clients, including driving incremental sales, increasing customer satisfaction (NPS), and higher bot digital containment.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer