CHAT BOT
OutPLEX’s bot service allows you to improve customer experience by engaging in natural personalized conversations through virtual assistants. AI technology enables them to maintain context and manage dialogues to perform tasks ranging from providing accurate information about a product, obtaining leads through SMS, to ensuring outstanding sales and checkout assistance, as well as a wide variety of complex tasks through self-service interactions.
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Sales
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Customer Service
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Technical Support Tier 1
Features
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Automation of Repetitive Work
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Can Handle 1000s of Live
Chats Simultaneously -
Fewer Representatives to
Handle More Inquiries -
Maintain previous
conversation history with
consumer -
Connect with consumers and
businesses that you have
previously not been able to
engage with
social media management
OutPLEX identifies and analyzes the engagements on your company’s social media pages, while monitoring your products and competitors with leading social media monitoring tools. We identify important insights on sales, customer service, and the effective management of your brand and company reputation.
Features
Social Sales Inquiries
Tier 1 Technical Support
Social Customer Service
Reputation Management
Benefits
Higher AOV
Brand Recognition
Reduction in Phone Calls
Public Timely
Responsiveness
Quality Convenient
Engagement
Social Sentiment Reporting
& Analysis