Retail
Your customers demand they be met in their channel of choice.
OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry.
Through an award-winning combination of hiring agents with subject matter expertise in your industry, implementation of world-class digital infrastructure, and tailoring custom solutions to achieve the perfect fit for each client’s unique needs, we have a track record of exceptional results.
This experience in building right-sized operations with both domestic and nearshore teams, utilizing work from home agents, is a proven approach to lowering operating costs while maintaining the highest standard of quality.
DIGITAL MESSAGING
Messaging channels increase engagement by 78%
When customers have a choice of channel, they often use messaging which provides a 78% higher open rate and an 8% engagement. OutPLEX’s digital messaging services can help your company connect with your customers and gain valuable data-driven insights.
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VOICE SERVICES
Result focused voice solutions catered to your brand.
An automated phone message system promotes self-service for a seamless inquiry for your customer and can reduce demand for agent resources. Additionally, Interactive Voice Response (IVR) deflection allows customers to transfer out of the call queue and into a messaging engagement. Not sure which route to go? Have your customer choose.
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Testimonial
