Your customers demand they be met in their channel of choice.
OutPLEX offers a full suite of omnichannel solutions to provide CXaaS to your customers. From traditional voice solutions to the latest in messaging and automation technologies, our engagement experts combine high tech with a human touch to provide seamless experiences resulting in the highest customer satisfaction across the industry.
Through an award-winning combination of hiring agents with subject matter expertise in your industry, implementation of world-class digital infrastructure, and tailoring custom solutions to achieve the perfect fit for each client’s unique needs, we have a track record of exceptional results.
This experience in building right-sized operations with both domestic and nearshore teams, utilizing work from home agents, is a proven approach to lowering operating costs while maintaining the highest standard of quality.
— E-Commerce Director, Online Jewelry Retailer
— VP Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer