Global Customer Contact Management Firm Names New Chief Operations Officer


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COO, OutPLEX, Tonya Coker

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International customer contact management organization OutPLEX announced today that company Vice President, Tonya Coker, has been named the organization’s new Chief Operations Officer. Tonya has been with the organization since 2013 and has played an integral part in the exponential growth of OutPLEX’s nearshore operations.

Tonya is an absolute powerhouse of a leader, helping drive results through a culture of inclusion, development, and recognition. Her primary responsibilities at the company include managing nearshore performance, client relations, and developing the team. Developing future leaders is her passion, and the results show in overall employee performance.

OutPLEX has always had its eye to the future, adopting cutting-edge customer contact management technologies and practices years before they are considered industry standard. “The key to my success has always been hiring exceptional talent, emphasizing development and company culture, communicating vision, and ensuring that vision is executed upon,” Tonya explains. She strives to ensure that everyone on the team feels a part of the community, while working closely with clients to ensure goals are being met, and with teams to help guide and communicate the overall vision.

The company has been at the forefront of digital agent engagement innovation, and it has seen outstanding growth in its nearshore locations with each new advancement. As the company looks to the future, it sets its sights on continued expansion and advancement. When looking for a champion to spearhead that vision, there could be no better fit than Tonya Coker. “In my 25 years in executive management, I have found that Tonya is one of the best operators in the fields of outsourcing, digital transformation, and customer experience management. I have no doubt that as COO, Tonya will broaden her exceptional leadership skills on a global scale for OutPLEX’s continued expansion,” remarked Jim Ryan, OutPLEX CEO.

As Chief Operations Officer, Tonya has the vision, knowledge, respect, and spirit needed to aid OutPLEX as it continues its global expansion. Her tireless devotion to the company’s vision, clients, and talent are what sets her apart, what sets all true leaders apart. There are exciting things on the horizon at OutPLEX, and Tonya Coker is the perfect person to help usher in the expanding new digital age of customer contact management at OutPLEX.

A pioneer in the work-at-home agent model, OutPLEX offers a multitude of customer contact management solutions including live chat, SMS, and chat bot technologies. Under the vision of Founder and CEO Jim Ryan, OutPLEX has scaled its operations dramatically over the last decade, adding 2 new nearshore locations and expanding its work at home agent infrastructure. OutPLEX continues to push digital innovation forward and has helped countless clients bring their contact strategies into the new age. For more information, please visit, or contact the team to discuss how OutPLEX can help you achieve your goals.