Banking & Financial Services CX Solutions

OutPLEX provides multilingual 24/7/365 financial support solutions to banks, major lending corporations, innovative startups, investment firms and fintech companies.

In a world of global markets and 24/7 cryptocurrency trading, customers in the banking and finance industries may need to reach out at any hour of the day for an immediate resolution or answer to their question.

While traditional voice services will remain a method of communication for customers who still choose to speak with an agent, digital messaging and automation have become increasingly popular solutions due to increased customer demand for instant information and flexible communication options. The good news? You do not have to choose one method of communication over another; OutPLEX delivers a full omnichannel contact center experience to allow your customer to decide the channel they prefer which increases both customer satisfaction and retention.

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OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer


When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.


Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.


One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.