In a world of global markets and 24/7 cryptocurrency trading, customers in the banking and finance industries may need to reach out at any hour of the day for an immediate resolution or answer to their question.
While traditional voice services will remain a method of communication for customers who still choose to speak with an agent, digital messaging and automation have become increasingly popular solutions due to increased customer demand for instant information and flexible communication options. The good news? You do not have to choose one method of communication over another; OutPLEX delivers a full omnichannel contact center experience to allow your customer to decide the channel they prefer which increases both customer satisfaction and retention.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer