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Conversational AI + Human Engagement Experts

Operationalizing and optimizing voice and digital CX for global brands.

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OutPLEX provides brands with superior voice and digital messaging solutions.

We are developers, conversation designers, bot tuners, intent analysts, and CX agents focused on delivering the highest automation containment. Our unified solutions include complementary tools and tech that enhance AI platform performance.

OutPLEX has pioneered automation in the contact center industry, deploying and optimizing AI, resulting in higher ROI and better CX for our clients. We have revolutionized business process outsourcing and digitally transformed some of the world’s most recognized companies.

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DIGITAL MESSAGING
Digital messaging is a required CX service.
Messaging with your customers creates stronger relationships, whether it's in sales, service, or support. Connect and converse in their preferred channels: Apple Business Chat, SMS, WhatsApp, and many more. We clear the herd with selecting, operationalizing, and optimizing platforms and collect greater data insights helping you better serve your customers.
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VOICE SERVICES
Voice solutions can now be catered to drive results for your brand.
Voice solutions in customer service have evolved. While digital messaging is now the leading form of customer engagement, there are still a number of instances where customers may need to call. Traditional phone-based conversations have evolved to include a variety of modern technologies like voice automation and IVR deflection. These solutions now complement the traditional call center services to provide a streamlined experience for callers.
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Trusted by the Best
Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

– VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channels, they most often choose messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital messaging channels can save your organization up to 40% while increasing Net Promoter Scores (NPS).

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to less than 1% while increasing sales by 53%.

53%

Latest Resources

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Thought Leadership
Outsourcing to Prevent Job Fulfillment Disruption
Broadband/Mobile
Case Study: Telecom Provider