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OutPLEX provides brands with superior voice and digital messaging solutions.
Sure, we take your customer service, sales, and support calls, but we have pioneered AI in the contact center industry by developing messaging channels and more for global brands. Your OutPLEX team is comprised of highly skilled agents complemented with software developers, conversation designers, bot tuners, intent and QA analysts, and more, optimizing best-in-class tech platforms. Together, we focus on delivering high-quality customer engagements and reducing your labor costs.
Experts at voice and digital customer engagement, OutPLEX typically saves clients 45+% in operating costs.
OutPLEX has revolutionized business process outsourcing, resulting in higher ROI and better CX for some of the world’s most recognized companies. Just ask us how we can help your business.
DIGITAL MESSAGING
Digital messaging is a required CX service.
Messaging with your customers creates stronger relationships, whether it’s in sales, service, or support. Connect and converse in their preferred channels: Apple Business Chat, SMS, WhatsApp, and many more. We clear the herd with selecting, operationalizing, and optimizing platforms and collect greater data insights helping you better serve your customers.
VOICE SERVICES
Voice solutions can now be catered to drive results for your brand.
Voice solutions in customer service have evolved. While digital messaging is now the leading form of customer engagement, there are still a number of instances where customers may need to call. Traditional phone-based conversations have evolved to include a variety of modern technologies like voice automation and IVR deflection. These solutions now complement the traditional call center services to provide a streamlined experience for callers.
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