OutPLEX provides brands with superior voice and digital messaging solutions.
We are developers, conversation designers, bot tuners, intent analysts, and CX agents focused on delivering the highest automation containment. Our unified solutions include complementary tools and tech that enhance AI platform performance.
OutPLEX has pioneered automation in the contact center industry, deploying and optimizing AI, resulting in higher ROI and better CX for our clients. We have revolutionized business process outsourcing and digitally transformed some of the world’s most recognized companies.
Messaging with your customers creates stronger relationships, whether it’s in sales, service, or support. Connect and converse in their preferred channels: Apple Business Chat, SMS, WhatsApp, and many more. We clear the herd with selecting, operationalizing, and optimizing platforms and collect greater data insights helping you better serve your customers.
Voice solutions in customer service have evolved. While digital messaging is now the leading form of customer engagement, there are still a number of instances where customers may need to call. Traditional phone-based conversations have evolved to include a variety of modern technologies like voice automation and IVR deflection. These solutions now complement the traditional call center services to provide a streamlined experience for callers.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer