Solutions

Back Office Support Solutions

24/7/365 dedicated back office support solutions catered to your brand to simplify day-to-day operations.

By delegating back-office functions you are ultimately reclaiming the ability to focus on your core objectives.

OutPLEX creates consistent value with supportive technologies with an emphasis on quality control and performance management while significantly reducing labor costs by up to 40%. Domestic and nearshore outsourcing involves partnering with companies in a similar time zone which provides real-time communication, not to mention a much faster flight than offshore options. The number one asked question in back office outsourcing is: “How do I know the team is qualified?” That answer is simple. The requirements and functionalities are set by you, and we utilize our applicant tracking system to filter candidates by skillset, language, resume keywords, location, and more to find the right talent to represent your brand.

We offer free quotes to everyone who wants to learn more about our array of back office support solutions.

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What Are Back Office Solutions?

OutPLEX supports our clients by providing back office services that make it easier and less expensive to find out what customers want and how to give it to them. The services we offer include:

  • Quality assurance
  • Data collection and processing
  • Marketing research
  • Accounting
  • 24/7 tech support
  • Administrative services

These solutions supplement and boost our array of customer facing services, which include both voice and digital CX solutions such as call center services, conversational AI automation, and digital messaging. OutPLEX and our partners work just as hard to develop the right back office solutions as we do our communication solutions.

How Back Office Support Services Help You

OutPLEX understands that to provide customers with the best and most efficient experience possible, your business needs top-quality service from frontline support to back end processing. Back office support solutionsfrom OutPLEX can empower your business to:

  • Satisfy customers more thoroughly so that they stay loyal to your brand
  • Use your resources more effectively and afford a wider range of solutions that your customers will appreciate
  • Figure out quickly which solutions are working for you and which need to be improved upon or replaced
  • Keep communication solutions working at peak efficiency

Though we are more well known for our contact center solutions, OutPLEX invests just as much development into our back-end services, which offer your business the following benefits.

On average, our clients save 25-40% utilizing OutPLEX back office services. With nearshore offices in the Dominican Republic and Colombia, we’re able to provide the highest quality of service at a fraction of the cost of US-based work.

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We have a team of real-time analysts and a comprehensive QA program that ensures we are measuring what matters most to our clients and continually optimizing our process. This enables a consistent and high-quality program that works to earn your business every day.

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OutPLEX culture rewards employee innovation, dedication, and work ethic. We strive to recognize our employees whether through incentive programs or employee spotlights. Our employees drive great customer experiences!

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Our back office support services can help you scale and improve your business for less. Contact us today at  1.866.531.5773 for a free quote.

Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

— VP Customer Care,  Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%