Solutions

Value-Added Services

24/7/365 dedicated back office support solutions catered to your brand to simplify day-to-day operations.

By delegating back-office functions you are ultimately reclaiming the ability to focus on your core objectives.

OutPLEX creates consistent value with supportive technologies with an emphasis on quality control and performance management while significantly reducing labor costs by up to 40%. Domestic and nearshore outsourcing involves partnering with companies in a similar time zone which provides real-time communication, not to mention a much faster flight than offshore options. “How do I know the team is qualified?” is the number one asked question in back-office outsourcing. That answer is simple. The requirements and functionalities are set by you, and we utilize our applicant tracking system to filter candidates by skillset, language, resume keywords, location, and more to find the right talent to represent your brand.

On average our clients save 25-40% utilizing OutPLEX back-office services. With nearshore offices in the Dominican Republic and Colombia, we’re able to provide a quality of service at a fraction of the cost for US-based work.

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We have a team of real-time-analysts and a comprehensive QA program that ensures we are measuring what matters most to our client, and continually optimizing our process. This enables a consistent and high-quality program that works to earn your business every day.

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OutPLEX culture rewards employee innovation, dedication, and work ethic. We strive to recognize our employees whether through incentive programs or employee spotlights. Our employees drive great customer experiences!

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

— VP Customer Care,  Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%