By delegating back-office functions you are ultimately reclaiming the ability to focus on your core objectives.
OutPLEX creates consistent value with supportive technologies with an emphasis on quality control and performance management while significantly reducing labor costs by up to 40%. Domestic and nearshore outsourcing involves partnering with companies in a similar time zone which provides real-time communication, not to mention a much faster flight than offshore options. “How do I know the team is qualified?” is the number one asked question in back-office outsourcing. That answer is simple. The requirements and functionalities are set by you, and we utilize our applicant tracking system to filter candidates by skillset, language, resume keywords, location, and more to find the right talent to represent your brand.
On average our clients save 25-40% utilizing OutPLEX back-office services. With nearshore offices in the Dominican Republic and Colombia, we’re able to provide a quality of service at a fraction of the cost for US-based work.
We have a team of real-time-analysts and a comprehensive QA program that ensures we are measuring what matters most to our client, and continually optimizing our process. This enables a consistent and high-quality program that works to earn your business every day.
OutPLEX culture rewards employee innovation, dedication, and work ethic. We strive to recognize our employees whether through incentive programs or employee spotlights. Our employees drive great customer experiences!
— E-Commerce Director, Online Jewelry Retailer
— VP Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer