Industry

Travel

Travel is a 24/7 operation and your customer care platform should be able to offer the same. OutPLEX will create a tailored solution to ensure that your customers can reach out for assistance when they need it, no matter where they are around the globe.

Every traveler’s plans are different, and OutPLEX offers solutions to fit every customer’s needs. Digital messaging with automation provides a low-cost, high-quality solution to challenges like rebooking flights. Intent detection can close many of these contacts without involving an agent. These fast and painless resolutions improve customer satisfaction and keep your costs under control.

Every customer engagement is an opportunity to boost average order value (AOV). OutPLEX has a proven record of adding ancillary sales to travel purchases, such as upgrading seats or pre-paying for checked luggage, increasing revenue for our clients.

Our automation tools for digital messaging are an opportunity to answer every inquiry in one minute or less. With a track record of increasing first call resolution (FCR) by 26% over in-house departments and competitors, OutPLEX will help your customers get off the phone and on the way to their destination.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%