Every traveler’s plans are different, and OutPLEX offers solutions to fit every customer’s needs. Digital messaging with automation provides a low-cost, high-quality solution to challenges like rebooking flights. Intent detection can close many of these contacts without involving an agent. These fast and painless resolutions improve customer satisfaction and keep your costs under control.
Every customer engagement is an opportunity to boost average order value (AOV). OutPLEX has a proven record of adding ancillary sales to travel purchases, such as upgrading seats or pre-paying for checked luggage, increasing revenue for our clients.
Our automation tools for digital messaging are an opportunity to answer every inquiry in one minute or less. With a track record of increasing first call resolution (FCR) by 26% over in-house departments and competitors, OutPLEX will help your customers get off the phone and on the way to their destination.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer