"We rock customer engagements and help drive client growth."

- Tonya Coker, Chief Operations Officer

Since 2001, OutPLEX has been committed to bringing best-in-class customer care solutions to our clients.  

Headquartered in Fort Lauderdale, Florida, OutPLEX pioneered the work from home call center model in 2005 and opened nearshore offices in the Dominican Republic and Colombia throughout the last decade. Along the way, our firm was an early adopter of digital messaging technology. We are strong believers that digital transformation is critical for CX operations to be successful and have already assisted a majority of our clients in transitioning into the AI/automation space.

Our company has worked with Fortune 500 enterprises, global non-profits, state governments, and a variety of other organizations. We maintain a company-wide commitment to security and privacy, with PCI DSS v3.2.1 and GDPR certifications, with the capability to run HIPAA-compliant operations for healthcare clients.

Minority Business EnterpriseAs an NMSDC-certified Minority Business Enterprise, we strive for excellence, creating a work environment that builds diversity, equality, value, and employee satisfaction. In turn, you get agents that embody professionalism and aim for the highest customer satisfaction in every transaction.

Today, OutPLEX is redefining customer experiences by coupling digital innovation with technical engagement experts, enabling organizations to increase satisfaction ratings through complex interactions while maximizing ROI.


OutPLEX pioneers digital messaging as featured internationally on Bloomberg Television: 

Create outstanding customer experiences coupling empowered people with innovative technologies resulting in great value for our clients.


Globally recognized trusted business partner for creating great customer experiences and innovative technology solutions.


Outdo & outperform by being your best.
Add value for our clients every day.
Take Action.
Have honesty and integrity.

Our Leadership

Executive Leadership

Jim Ryan
Founder & CEO
Tonya Coker
Chief Operations Officer
Jeana Asmaro
Chief Commercial Officer
Gabriela Gracia
Global Head of People & Talent
Paul Martinez
Global Head of Information Technology