Our clients typically realize 40% or more in cost savings while exponentially increasing customer satisfaction.
From automotive to real estate, we have partnered with our customers’ sales, service, and support organizations to accomplish one goal above all others: creating happier customers for them. As a global leader in digital messaging, conversational AI, and voice services, OutPLEX partners with clients to discover, design, and implement the optimum customer engagement model with an emphasis on enhancing customer satisfaction.
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Different Industries Have Different Needs
Our two decades of experience in the communication industry have taught us that every business’s needs are utterly unique. More than that, each industry—finance, medical, retail, and so on—also have distinct standards and needs in terms of:
- Security and privacy
- The messages and values they want to project to customers
- Breadth of services offered
OutPLEX will work closely with your brand to determine what services you need to achieve your objectives and how to install those services while minimizing expenses. These services include but are not limited to:
- An enhanced call center that allows customers to converse naturally with an AI to convey their problem and receive help in the most efficient way possible
- Secure, HIPAA-compliant communication channels that let you instantly interact with customers via text, digital message, live chat, and much more
- Marketing research designed to help you better understand your customers’ needs
- Quality assurance and other back-end services that let us monitor your system’s efficiency and suggest improvements as needed
- A large and growing pool of talent from which you can select the right workers to represent your brand
- A 24/7 tech support team
Whatever you need, OutPLEX and our partners can provide. We personalize each and every strategy to fit your industry’s standards, your customers’ expectations, and your individual business’s most crucial objectives. We have done work in the following industries and many more.
Improve your patient’s journey with HIPAA-compliant on-demand experts to support the rapid increase of telehealth visits of 154+% (Source CDC) and traditional medical visits.
Over the past twenty years, OutPLEX has provided multilingual 24/7/365 financial support solutions to banks, major lending corporations, innovative startups, investment firms, and fintech companies.
Increase your Broadband and Mobile satisfaction by 44% while reducing your operations costs. Our services have helped businesses that provide mobile, broadband, Wi-Fi, cable, and more.
OutPLEX partnered with a U.S.-based international airline to improve their customer experience by over 20% while reducing their operating overhead by more than $500,000.00 annually.
— E-Commerce Director, Online Jewelry Retailer
– VP of Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer