Customized CX Solutions by Industry

From conversational AI to digital messaging, OutPLEX leverages our experience from more than a billion transactions processed and vast data intelligence mined over 20+ years as a global leader to transform the way our clients engage with their customers.

Our clients typically realize 40% or more in cost savings while exponentially increasing customer satisfaction.

From automotive to real estate, we have partnered with our customers’ sales, service, and support organizations to accomplish one goal above all others: creating happier customers for them. As a global leader in digital messaging, conversational AI, and voice services, OutPLEX partners with clients to discover, design, and implement the optimum customer engagement model with an emphasis on enhancing customer satisfaction.

To get a free quote, call 1.866.531.5773 or click on the button below today.

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Different Industries Have Different Needs

Our two decades of experience in the communication industry have taught us that every business’s needs are utterly unique. More than that, each industry—finance, medical, retail, and so on—also have distinct standards and needs in terms of:

  • Functionality
  • Security and privacy
  • The messages and values they want to project to customers
  • Breadth of services offered

OutPLEX will work closely with your brand to determine what services you need to achieve your objectives and how to install those services while minimizing expenses. These services include but are not limited to:

  • An enhanced call center that allows customers to converse naturally with an AI to convey their problem and receive help in the most efficient way possible
  • Secure, HIPAA-compliant communication channels that let you instantly interact with customers via text, digital message, live chat, and much more
  • Marketing research designed to help you better understand your customers’ needs
  • Quality assurance and other back-end services that let us monitor your system’s efficiency and suggest improvements as needed
  • A large and growing pool of talent from which you can select the right workers to represent your brand
  • A 24/7 tech support team

Whatever you need, OutPLEX and our partners can provide. We personalize each and every strategy to fit your industry’s standards, your customers’ expectations, and your individual business’s most crucial objectives. We have done work in the following industries and many more.

INDUSTRY
Retail

OutPLEX increased sales by over 60% for one of the largest home improvement brands by implementing customized automation solutions to support their customer experience.

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Healthcare
INDUSTRY
Healthcare

Improve your patient’s journey with HIPAA-compliant on-demand experts to support the rapid increase of telehealth visits of 154+% (Source CDC) and traditional medical visits.

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Financial
INDUSTRY
Financial

Over the past twenty years, OutPLEX has provided multilingual 24/7/365 financial support solutions to banks, major lending corporations, innovative startups, investment firms, and fintech companies.

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Broadband / Mobile
INDUSTRY
Broadband/Mobile

Increase your Broadband and Mobile satisfaction by 44% while reducing your operations costs. Our services have helped businesses that provide mobile, broadband, Wi-Fi, cable, and more.

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INDUSTRY
Travel

OutPLEX partnered with a U.S.-based international airline to improve their customer experience by over 20% while reducing their operating overhead by more than $500,000.00 annually.

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OutPLEX Can Start Helping You Today

Ready to learn more? Call OutPLEX today at 1.866.531.5773 or click on the button below We always welcome the opportunity to tell prospective customers about what makes our company stand out from other vendors.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%