Customized CX Solutions by Industry

From conversational AI to digital messaging, OutPLEX leverages our experience from more than a billion transactions processed and vast data intelligence mined over 20+ years as a global leader to transform the way our clients engage with their customers.

Our clients typically realize 40% or more in cost savings while exponentially increasing customer satisfaction.

From automotive to real estate, we have partnered with our customers’ sales, service, and support organizations to accomplish one goal above all others: creating happier customers for them. As a global leader in digital messaging, conversational AI and voice services, OutPLEX partners with clients to discover, design and implement the optimum customer engagement model with an emphasis on enhancing customer satisfaction.

INDUSTRY
Retail
OutPLEX increased sales by over 60% for one of the largest home improvement brands by implementing customized automation solution to support their customer experience.
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Healthcare
INDUSTRY
Healthcare
Improve your patient’s journey with HIPAA-compliant on-demand experts to support the rapid increase of telehealth visits of 154%+ (Source CDC) and traditional medical visits.
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Financial
INDUSTRY
Financial
Over the past twenty years, OutPLEX has provided multilingual 24/7/365 financial support solutions to banks, major lending corporations, innovative startups, investment firms and fintech companies.
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Broadband / Mobile
INDUSTRY
Broadband/Mobile
Increase your Broadband and Mobile satisfaction by 44% while reducing your operations costs.
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INDUSTRY
Travel
OutPLEX partnered with a U.S.-based international airline to improve their customer experience by over 20% while reducing their operating overhead by more than $500,000.00 annually.
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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

VP of Customer Care, Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%