Messaging

Improve customer experience, drive higher loyalty, and reduce operational costs by deploying conversational messaging in the channels your customers prefer: SMS, iMessage, Facebook Messenger, and Webchat.

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate and an 8% engagement. OutPLEX’s digital messaging services can help your company connect with your customers and gain valuable data-driven insights. SMS messaging allows customers to reach out 24/7. Coupled with automation, the channel can quickly resolve many routine queries without involving a human agent. This fast, always-on service will boost your brand’s customer satisfaction.

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SMS messages get read. With a 98% open rate, your customers get the right message at the right time. Your customers demand the channel of their choice. With SMS, you know you’re meeting them where they prefer to engage.

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Text messages are immediate. It takes 90 seconds for the average person to read and respond to a text message. Your customers want to get immediate answers to their questions. With SMS, they get the information they need to power your sales and brand loyalty.

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Text messaging is personal and everywhere. 92% of US consumers have their mobile device within reach. Your customers are busy, but they nearly always have their mobile device available. Get them the information they need wherever they are.

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Testimonial
OutPLEX has proven to be a great partner since we launched our program over three years ago. They deliver great customer experiences and insights into how we can improve operational outcomes.

— E-Commerce Director, Online Jewelry Retailer

We had a need to scale quickly as our other provider was not delivering the level of CX our brand demands. OutPLEX, in a matter of months, was able to grow our program to 700 agents without sacrificing performance or quality.

— VP Customer Care,  Large Regional MSO/Telco Company

The ability for OutPLEX to better understand our customer intents within our purchase flow was invaluable! In a matter of months, they were able to tune our Chat Bot to drive a 62% self-service rate with NPS equal to human assisted interactions.

— Director of Operations,  Fortune 100 Home Improvement Retailer

Outcomes

When customers have a choice of channel, they often use messaging which provides a 78% higher open rate.

78%
Outcomes

Migrating your customers to digital channels can save your organization up to 40% while increasing Net Promoter Scores.

40%
Outcomes

One of the world’s largest cosmetics brands was able to reduce their abandonment rate to 1% while increasing sales by 53%.

53%