When customers have a choice of channel, they often use messaging which provides a 78% higher open rate and an 8% engagement. OutPLEX’s digital messaging services can help your company connect with your customers and gain valuable data-driven insights. SMS messaging allows customers to reach out 24/7. Coupled with automation, the channel can quickly resolve many routine queries without involving a human agent. This fast, always-on service will boost your brand’s customer satisfaction.
SMS messages get read. With a 98% open rate, your customers get the right message at the right time. Your customers demand the channel of their choice. With SMS, you know you’re meeting them where they prefer to engage.
Text messages are immediate. It takes 90 seconds for the average person to read and respond to a text message. Your customers want to get immediate answers to their questions. With SMS, they get the information they need to power your sales and brand loyalty.
Text messaging is personal and everywhere. 92% of US consumers have their mobile device within reach. Your customers are busy, but they nearly always have their mobile device available. Get them the information they need wherever they are.
— E-Commerce Director, Online Jewelry Retailer
— VP Customer Care, Large Regional MSO/Telco Company
— Director of Operations, Fortune 100 Home Improvement Retailer