Intelligent Virtual Assistant

An intelligent virtual assistant is a type of artificial intelligence (AI) that enables human workers to perform more efficiently. It provides them with all the information they need to evaluate progress and make decisions in a timely manner.

An intelligent virtual assistant work in the following ways:

  • A call center agent is preparing to accept another call. The virtual assistant pulls up a complete profile of the customer, such as theirname, prior purchases, prior interactions with the company, and their current reason for calling. The call center agent now knows what the customer needs and what (if anything) has already been done to try to help them, reducing redundancy.
  • A quality assurance (QA) specialist wants to find out how efficiently your channels are operating. The virtual assistant, which has monitored all customer interactions, gives them all of the data and statistics they need to assess the health of your customer support system.
  • An accountant is preparing payroll. The virtual assistant keeps track of who needs to be paid, how much, and when. The accountant can process payments on time, while reducing the risk of late payments, overpayments, or underpayments.

Automation is becoming increasingly common in customer support because of these benefits:

  • Convenience: The virtual assistant is always available and accessible, reducing the need for employees to do their own data gathering.
  • Cost efficiency: Having a virtual assistant reduces the need for human workers and makes the remaining ones more efficient.
  • Employee and customer satisfaction: Virtual assistants to make call center agents’ jobs easier. Your customers will get better service thanks to the AI’s efficiency.

By using automated solutions like an intelligent virtual assistant, OutPLEX reduces expenses and passes those savings to you. You can put effort and resources into other aspects of your business, including other AI solutions that can further improve performance and results.

Like any technology, an intelligent virtual assistant requires human help from time to time. We can hire, train, and deploy all of the staff you need to keep it operating.

Call 1.866.531.5773 or visit to learn more about OutPLEX’s customer support options, including the intelligent virtual assistant.

Back to Glossary