voice-services
Voice remains a cornerstone of customer experience, offering the empathy and connection that automation alone can’t replace. OutPlex delivers modern voice solutions that combine live agent expertise, intelligent call routing, and seamless integration with your existing CX platform or one supported through our technology partners.
With efficient, cost-effective voice services in place, your business can:
● Direct customers quickly to the right resource through intelligent routing and IVR solutions
● Handle higher call volumes while maintaining exceptional quality and responsiveness
● Resolve more issues on the first contact, reducing callbacks and customer frustration
● Empower trained, empathetic agents to deliver conversations that reflect your brand’s tone and values
● Free up resources to focus on growth and innovation across other parts of your business
No matter the channel, OutPlex ensures that every voice interaction strengthens customer trust, loyalty, and satisfaction.
How Voice CX Services Support Your Business
OutPlex’s voice solutions combine live-agent expertise, automation, and intelligent call routing to create customer experiences that are fast, flexible, and human-centered. We work within your existing systems or through partner-supported platforms to deliver the right mix of technology and talent for measurable results.
Our voice CX services help you:
● Improve efficiency and meet key performance goals
● Strengthen customer loyalty and satisfaction
● Reduce call volume through smart IVR and automation
● Increase first-call resolution and reduce churn
● Optimize operational costs without compromising quality
● Gain deeper insights into customer needs and preferences
● Scale seamlessly as your business grows
Voice is more than a sales and service channel, it’s a relationship channel. OutPlex helps brands deliver voice experiences that enhance connection, build trust, and drive performance. Alongside our CX outsourcing expertise, we also offer value-added support services that keep your back-office operations running efficiently, helping you grow without sacrificing quality.
What are Call Center Services?
Call centers are no longer the channel of choice for most customers. This makes it more critical than ever to provide an excellent call center experience because customers who do call in are likely to be already frustrated and eager for a solution. Our unique combination of human talent and complimentary voice services can improve the call center experience by:
Accurately identifying and solving more problems on the first try, reducing the need for callbacks, and improving your FCR (first call resolution) rating
Using nearshore facilities to reduce overhead and expenses
Training live agents to show compassion and alter their approach based on customer response
Assisting customers with complex issues that digital channels are not equipped to handle
What is Conversational AI to IVR?
Voice call center automation is a proven and effective way to streamline the call center experience. When customers call in, they are greeted by an artificial intelligence system that is programmed to be welcoming and ask a series of simple questions that will identify the reason for the customer’s call. Once the AI has clarified the intent, it can:
- Take the customer out of the call queue and answer their question with a prerecorded message or redirect the customer to the proper platform for answers
- Reduce live agent workloads, allowing representatives to spend more time resolving complex customer queries
- Enable all customers to get the help they need in the fastest and most cost-effective manner
What is Voice to Digital?
Digital channels are increasing in popularity and offer many benefits that call centers cannot, such as instant, around-the-clock availability. Using the latest technological developments, you can convert voice-based interactions into digital ones, providing more convenient service to customers while reducing your operational expenses.
OutPLEX and our partners provide many digital channels that customers already like and are familiar with, including:
- SMS text messaging
- Messaging via apps
- Social media messaging
- Live Chat
Save up to 40% by switching to OutPLEX for all of your CX needs.
Call us at 1.866.531.5773 today to learn more about how voice call center automation can help your business.
Connect with an expert
Testimonial
