OutPLEX Announces Key Partnership with Amazon Web Services

OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in … Continued

Improve Broadband Customer Service with Messaging & Chatbot Automation

Messaging automation can be an effective way to reduce customer service costs and improve customer satisfaction. In particular, chatbot automation can give your broadband customers a fast, cost-effective way to solve simple problems without overburdening your call center. OutPLEX can provide your company with both automated and traditional communication solutions. When properly integrated, these solutions … Continued

Customer Experience Management Using Chatbot Automation for Travel

When considering your CX strategy, adding chatbot automation for travel and hospitality companies is a great way to empower your customers and streamline your customer service operations. Across all fields of travel and hospitality, OutPLEX can provide you with customer experience management solutions that can are guaranteed to boost your successes and save you money … Continued

Chatbots for Banking & Finance: How Information Security Is Paramount

Chatbots for banking can be advantageous in terms of meeting both your business goals and your customers’ expectations of quick, convenient service. Equally important, however, is ensuring that your customers’ private information remains private. The team at OutPLEX has the experience and the dedication to help your financial institution install efficient and effective digital solutions … Continued

Automated Customer Service for Retail & e-Commerce Using Chatbot Automation

Automated customer service can revolutionize your business. Retail chatbot automation and other forms of digital outreach make it easy for customers to get the answers they need through channels they are already comfortable using. Whether you are new to automation or are looking to revamp existing systems, we want to help. OutPLEX can implement customer … Continued

How Healthcare Chatbot Automation Can Increase Patient Retention

Healthcare chatbot automation can help your company improve on a number of critical KPIs, including patient retention. How? By reducing call center wait times, increasing patient satisfaction by getting information quickly and easily, proactively reminding patients of appointments or available services, and more. Accomplishing all of this is much more attainable within your ability and … Continued