International customer contact management organization OutPLEX announced today that company Vice President, Tonya Coker, has been named the organization’s new Chief Operations Officer. Tonya has been with the organization since 2013 and has played an integral part in the exponential growth of OutPLEX’s nearshore operations. Tonya is an absolute powerhouse of a leader, helping drive results … Continued
OutPLEX, a leading digital customer contact management services organization, was recognized by Lifestyle Media Group (LMG) during their Fort Lauderdale Rockstar Awards this past Thursday, September 8th. Jim Ryan, OutPLEX CEO and the visionary behind the company’s success, was presented with the “Rockstar in Tech” award. The first event of its kind, LMG’s Fort Lauderdale … Continued
OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in … Continued
Messaging automation can be an effective way to reduce customer service costs and improve customer satisfaction. In particular, chatbot automation can give your broadband customers a fast, cost-effective way to solve simple problems without overburdening your call center. OutPLEX can provide your company with both automated and traditional communication solutions. When properly integrated, these solutions … Continued
When considering your CX strategy, adding chatbot automation for travel and hospitality companies is a great way to empower your customers and streamline your customer service operations. Across all fields of travel and hospitality, OutPLEX can provide you with customer experience management solutions that can are guaranteed to boost your successes and save you money … Continued
Chatbots for banking can be advantageous in terms of meeting both your business goals and your customers’ expectations of quick, convenient service. Equally important, however, is ensuring that your customers’ private information remains private. The team at OutPLEX has the experience and the dedication to help your financial institution install efficient and effective digital solutions … Continued