Global Digital CX Management CEO Receives Rockstar in Tech Award


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CEO, Global Digital CX, Jim Ryan, Rockstar in Tech Award

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OutPLEX, a leading digital customer contact management services organization, was recognized by Lifestyle Media Group (LMG) during their Fort Lauderdale Rockstar Awards this past Thursday, September 8th. Jim Ryan, OutPLEX CEO and the visionary behind the company’s success, was presented with the “Rockstar in Tech” award.

The first event of its kind, LMG’s Fort Lauderdale Rockstar Awards recognize exemplary business leaders in the South Florida market who are setting inspired examples with their rockstar innovation and accomplishments. Nominations for this honor were accepted in a multitude of industries, including Tech, Real Estate, Hospitality, Entertainment, Beauty and more. Nominees were reviewed by an exclusive advisory board and Honorees were inducted to the Lifestyle Media Group ROCKSTAR Hall of Fame on September 8th at Revolution Live in downtown Fort Lauderdale, Florida. The live music venue has hosted many legendary rock icons, and it also served as a backdrop in the Tom Cruise movie “Rock of Ages”.

Mr. Ryan accepted the award in-person, with many of the OutPLEX management team in attendance to cheer on their fearless leader. The night was a hit, with attendees sporting their rockstar best – vintage rock t-shirts, sequins, leather jackets and more. “It’s an honor to be named ‘Rockstar’ in Tech, but the real stars are the incredible employees of OutPLEX that rock it each day for our amazing clients,” Jim said when asked about the evening.

OutPLEX has always been a driving force in the innovation of customer contact management technology, and that force is backed by their rockstar leader. Jim Ryan founded OutPLEX in 2000 and has been dedicated to helping global brands streamline their customer contact management processes ever since. Thanks to Jim’s entrepreneurial spirit and his tireless dedication to innovation, OutPLEX has consistently been at the forefront of innovation within the business process outsourcing sphere, beginning all the way back in 2005 when it pioneered the work from home call center model.

The firm was also an early adopter of digital messaging technology. Within the last decade, nearshore offices in both the Dominican Republic and Colombia began operations to scale with the growing demand for digital solutions. Jim is a strong believer that digital transformation is critical for CX operations to be successful, and it because of this vision that OutPLEX has already assisted many of their clients in transitioning into the AI/automation space.

To see how OutPLEX can help you with your CX needs, contact OutPLEX today.