OutPLEX Advances International Expansion to Bogota, Colombia

International business process outsourcing company, OutPLEX, announced continued nearshore expansion into Bogota, Colombia. This expansion represents client interest and demand for a highly skilled technical partner for voice and digital transformation omnichannel support.

For over 20 years OutPLEX has exceeded client satisfaction in call center performance and digital transformation delivery and has been in the forefront of innovation in the customer engagement industry. A Bogota, Colombia expansion represents the company’s interest in innovation, greater redundancy, and ultimate cost savings for potential and existing global clients.

“Colombia was selected after months of multi-country exploration and procurement based on contributing factors such as infrastructure, language and technical skillsets. We have partnered with key country and local officials that have helped properly guide us and we are excited to create hundreds of new high paying jobs as we have demonstrated previously with our significant presence into the Dominican Republic. We will lean on Bogota to advance our competitive pole position in digital transformation while continuing to add complimentary voice services,” remarked OutPLEX CEO, Jim Ryan.

“We worked extensively with OutPLEX understanding their requirements and focus on digital transformation and having agents with tremendous skillsets we were able to work in understanding their type of client base to create a representative environment that showcases high touch, high quality customer experience,” stated Juan Gabriel Perez, Executive Director of Invest in Bogota, the city’s investment promotion agency.

OutPLEX offers best-in-class voice and digital services to its clients, and are hiring work at home agents that meet the necessary requirements for broadband and network securities in addition to physical operations based in Chapinero, Bogota . OutPLEX will be hiring a variety of English-speaking individuals to join their team. Positions include:

  • Skilled Technical and Support Agents
  • Customer Service and Sales
  • Software Programmers
  • Experienced Trainers
  • Operations Managers
  • Director and Senior Executive Positions

OutPLEX offers a variety of business process outsourcing services including call center voice solutions such as white glove customer service, inbound technical support and dynamic sales support; digital services such as chat bot development, SMS text messaging, live chat and email support in addition to back office support and software development services.

The OutPLEX portfolio includes well known global brands including a publicly traded telecommunications company, a human health maintenance organization and many others. OutPLEX supports clients belonging to a myriad of industries including finance, healthcare, e-commerce, insurance, retail, technology and more.

OutPLEX is headquartered in Fort Lauderdale, Florida with both domestic and international operations in addition to a highly skilled work at home division. For more information, or to inquire about OutPLEX’s expert services, visit http://www.OutPLEX.com.

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