COMPANY HISTORY

Founded in 2001 and headquartered in Fort Lauderdale, Florida, OutPLEX is a leading digital and customer contact management services provider with multiple U.S. operations and an international footprint with nearshore facilities in the Dominican Republic. In 2005, OutPLEX launched work at home representatives and became a pioneer in the contact center industry with a highly skilled distributed network of at home agents.

For 17+ years, OutPLEX has successfully serviced multiple government agencies and private industries in verticals such as Healthcare, Financial, Retail, Energy, Insurance, Technology, Travel, Telecommunications and more.

OutPLEX is industry recognized as a top 50 business process outsourcing organization and is PCI certified.

All OutPLEX employees are background checked, tested and screened. OutPLEX has certified over 25,000 candidates, with over 2,000 new candidates applying monthly worldwide.

Today, OutPLEX is redefining customer experiences by coupling digital innovation with technical engagement experts, enabling organizations to increase customer satisfaction through complex interactions, while maximizing ROI.

MISSION

Create outstanding customer experiences coupling
empowered people with innovative technologies
resulting in great value for our clients.

VISION

Globally recognized trusted business partner for
creating great customer experiences and innovative
technology solutions.

VALUES

  • Outdo and outperform by being your best

  • Add value for our clients every day

  • Take Action

  • Honesty and Integrity

TALENT, EXPERIENCE, REPUTATION MATTERS!

DOMESTIC AND INTERNATIONAL SITES