"Our strength lies in how we evolve. By combining strong operations, smart insights, and innovation, we consistently create better outcomes for our partners."

With decades of experience in the customer experience industry and a track record of partnering with Fortune 500 brands, President Tonya Coker is a driving force behind the growth of OutPLEX’s nearshore operations. She oversees performance, financial strategy, client partnerships, and business development, while leading innovation in new offerings and AI adoption. She is equally focused on building a strong culture, managing risk, and developing future leaders across the organization.  Tonya thrives in a dynamic environment where no two days are the same. Her passion for developing talent and elevating those around her has earned her deep respect across her teams.

Outside of work, Tonya is an animal lover and avid traveler who enjoys the vibrant culture of the Dominican Republic. She prioritizes an active lifestyle centered on wellness, exploration, and meaningful connection. Her perfect day includes a great workout followed by time with her four dogs.

With a wealth of experience in contact center management at Top 50 omnichannel providers, combined with his time spent in the broadband and software industries, Global Head of Information Technology Paul Martinez oversees the cyber security and network infrastructure for OutPLEX. His primary focus, providing an efficient and secure environment comprised of both cloud and on-premise technologies which are leveraged by clients globally. His attention to detail is only surpassed by his affinity for collaboration and innovation recognizing that an everchanging industry, now focused on digital transformation, pushes OutPLEX to implement cutting edge solutions which act as the foundation to best-in-class service.

In his personal time, Paul loves a variety of sports. He is a die-hard fan of the NY Mets and Dallas Cowboys, enjoys axe throwing, baseball, mini golf, and helping his teen daughter find the perfect volleyball serve. He’s cool under pressure, as proven by his experience swimming with sharks and being a girl dad.

A specialist in data interpretation, Declan Ryan serves as OutPLEX’s Global Head of Finance and Business Analytics. The majority of his time is focused on financial modeling and analysis, delivering data-driven strategic insights, and internal project-based consulting. He holds an MBA from the Simon Business School with concentrations in Finance and Entrepreneurship. He has previously consulted with a number of New York-based startups, with a focus on strategy and branding. He chose to join the OutPLEX team because it still feels like a startup venture, with a culture that encourages creative problem solving.

Outside of work, Declan lives with his wife Suzie and their dog, Molly. He spends most of his free time building guitars in his workshop, reading, or traveling. He’s a dedicated Buffalo Bills fan, which has led him on years-long search for the perfect chicken wing.