OutPLEX opens World Class Contact Center in the Dominican Republic


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OutPLEX officially opened a new contact center in the Dominican Republic, CEO Jim Ryan states “We have been monitoring closely an offshore exodus away from India and the Philippines due to poor quality and customer experience and have reached out to a highly educated English speaking population in the Dominican Republic as a Nearshore provider of call center and Live Chat services for our clients”. Less than 100 miles from our corporate offices in South Florida, OutPLEX now has a menu of contact center platforms including US call centers, @Home Agents and now Nearshore services. OutPLEX specializes in teleservices, live chat and social media management.

OutPLEX has serviced clients for over 10 years in Healthcare, Financial, Retail, Telecommunications, Energy and Education with teleservices and live chat services. “We are currently hiring and training for a large telecommunications and Retail company. The government and people have welcomed OutPLEX Nearshore and we expect to have around 500 call center and live chat agents by end of 2013 servicing the most recognized brands.  Many of our clients have been with us for 7-10 years. Our new Nearshore location adds a high quality lower cost model allowing us to expand into new markets” said Ryan.

About OutPLEX

Headquartered in Fort Lauderdale, Florida . OutPLEX is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, OutPLEX offers fully integrated high quality contact management services for government agencies and multiple vertical industries such as a Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications. OutPLEX provides services to some of the largest companies in the world with inbound and outbound telemarketing and customer services, data collection and market research. To learn more about how OutPLEX can help your business visit