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International digital and customer contact management company, OutPLEX, recently was featured in a Bloomberg segment focusing on the automation of the call center industry. The “Next Jobs” segment, titled “How Bots Will Automate Call Center Jobs”, takes place in OutPLEX’s Santo Domingo, Dominican Republic office.
“I am very impressed with OutPLEX manager Laura Morales and her career journey working with us. She represents many that embrace technology and the excitement around automation. I think it is important that people see the opportunity for growth behind this technology. Not only will this change the face of the call center industry, but it will provide jobs behind the scenes for many,” remarked OutPLEX CEO Jim Ryan when asked to comment.
OutPLEX has been in the industry for nearly two decades, consistently staying ahead of the curve when it comes to the latest in contact center technology. For Mr. Ryan, adding bot and other automation solutions to the wide variety of solutions offered by OutPLEX was an easy choice. When asked about the decision to offer the solution he replied, “Our mission has always been to provide the best experience possible for our clients’ customers. Automation helps us do just that”.
Automation in the call center brings about not only a better customer experience but allows for the evolution of a new call center agent. The demand for agents to run bots on the backend, much like OutPLEX’s Laura Morales, will soon be at an all-time high. Other automation careers will follow as well, such as the conversation managers, conversation designers, and bot tuners. During the rise of the new call center agent, OutPLEX is proud to be on the front lines paving the way for those who come next.
OutPLEX is headquartered in For Lauderdale, Florida with both domestic and international operations as well as a nation-wide network of work at home professionals. OutPLEX has been supporting global brands since 2000. For more information on OutPLEX’s services or any of the solutions offered by the company, please visit OutPLEX.com.
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