CategoryIndustry News AWS, OutPLEX, partnership
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OutPLEX, a leading voice and digital business process outsourcing organization, has announced a new partnership with Amazon Web Services (AWS) via the Amazon Partner Network (APN). In joining the APN, the Fort Lauderdale, FL based company adds the capability to provide global brands with AWS-powered customer contact services backed by the world’s “gold standard” in cloud computing technology.
The partnership was brought about by the growing need for seamless integration between omnichannel customer contact experiences while ensuring customer data protection. In today’s customer experience (CX) landscape, it is imperative that companies are available to answer questions in real-time, at all times.
Combining OutPLEX’s 20+ years of experience in CX management with the power of Amazon Connect, organizations of all sizes can be assured a seamless transition into the digital age of customer interaction.
When asked about the new partnership, OutPLEX’s Director of Analytics and Business Intelligence, Declan Ryan, stated that “At OutPLEX, our primary mission is to provide clients with the most cutting-edge technology to maximize efficiency and customer satisfaction while reducing brands’ labor costs. Joining the Amazon Partner Network and utilizing AWS tools allows us to do just that.”
In teaming up with Amazon, OutPLEX’s plans to utilize the APN Connect offering to meet clients’ needs. Amazon Connect enables OutPLEX to provide top-notch voice and digital messaging solutions. Caller authentication and fraud risk detection, real-time speech and sentiment analysis, unified customer profiles, and natural language chatbot design and management are just a few key features OutPLEX offers clients as a part of this partnership.
Utilizing the AWS artificial intelligence service Amazon Lex for chatbot design, clients can be assured that they’re getting state-of-the-art conversation mapping utilizing the same natural language understanding that powers Amazon Alexa, allowing for improved customer interactions without the need for a live agent.
OutPLEX looks forward to this partnership with Amazon Web Services, and the opportunities it offers to give clients the exemplary customer experience OutPLEX is known for.
OutPLEX is a leading international digital and voice CX outsourcing organization developing solutions for the world’s most trusted brands. Utilizing its innovation centers and highly skilled engagement experts, OutPLEX is the largest provider of digital customer engagement globally. Since 2001, OutPLEX has successfully transacted billions of customer experiences on its clients’ behalf via phone, digital messaging, social media, conversational AI, and more with a track record of quality service and delivery that provides greater ROI for their clients.
To learn more about OutPLEX, visit: http://www.outplex.com