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OutPLEX Earns PCI Compliance for its call centers, domestic, international and @home agents.
As we are a leading provider of outsourced call center and live chat service and sales, it has become increasingly important for us to protect the safety of our clients’ and their customers’ information, said OutPLEX CEO Jim Ryan.
OutPLEX maintains a robust network of call center operations both in the US and in the Dominican Republic. In addition, OutPLEX has agents working from their homes throughout the US. “We provide customer support, sales, ordering assistance and shipment tracking; nationally to a vast range of healthcare, financial and web-based businesses,” said Ryan. “As we are a leading provider of live chat and live voice website customer service, it has become increasingly important for us to protect the safety of our clients’ and their customers’ information.” Regulated by the Payment Card Industry (PCI) Security Standards Council, the PCI Data Security Standard is a set of comprehensive requirements for payment account data security, including security management, network architecture, procedures and policies, and other protective measures. Many card issuers, banks, and credit card processing companies require compliance as a condition for accepting credit cards. By attaining this certification, OutPLEX has joined an elite group of outsource call center and live chat service providers dedicated to the implementation of industry-leading data security technology. Ryan added, “Now that we have become PCI compliant, our clients can feel confident that their customer data is secure.”
About OutPLEX Inc.
Headquartered in Fort Lauderdale, Florida, OutPLEX is a leading call center and contact management services provider. Formed by former AT&T Call Center executives, OutPLEX offers fully integrated high quality contact management services for government agencies and multiple vertical industries such as a Healthcare, Financial, Retail, Insurance, Technology, Travel and Telecommunications. OutPLEX provides services to some of the largest companies in the world with inbound and outbound telemarketing and customer services, data collection and market research.