Offshore outsourcing is when you hire a third-party vendor to provide important functions like call center services from an overseas location. Companies based in the U.S. or Canada, commonly offshore to India, China, and Japan.

Outsourcing is a good way to get services without going to the time and expense of providing them in-house. Problems such as unmet expectations or confusion over accountability, can usually be easily resolved through:

• A clear and comprehensive contract
• Frequent and open communication
• Clear expectations about what each party brings to the table

While basing operations in another country is often more cost efficient than operating in the United States, offshoring challenges include:

• Call center employees who do not speak your customers’ language(s) well
• Call center employees do not share a cultural background or time zone with your customers
• Having to contend with offshoring’s poor public reputation

Fortunately, you can access offshoring benefits while avoiding the drawbacks. Rather than using offshore facilities, OutPLEX employs nearshore facilities. Differences between offshoring and nearshoring include:

• Location: Nearshore locations are much closer to your business’s base of operations,located in Colombia and the Dominican Republic.
• Availability: Our Latin American locations are in the same time zones as many of your customers, so our agents are available during the hours when customers need them most.
• Employee background: Our agents speak English and Spanish, just like the majority of your customers. They also come from cultures more closely aligned with your customers’, so they have a better understanding of how your customers express themselves and what they need.

OutPLEX employs work-from-home agents arou the globe to enhance our ability to provide your customers with the care they need, whenever they need it.

Both offshoring and nearshoring will save your company money and the trouble of having to set up your own locations. OutPLEX can help you to better understand your options and explain how our nearshore outsourcing services can help your business achieve its goals faster and more efficiently than any other solution.

OutPLEX offers nearshore outsourcing rather than offshore outsourcing. To learn more, visit outplex.com/contact/ or call 1.866.531.5773 today.