Verint Channel Automation
Are you looking to enhance your customer experience while optimizing your customer service costs? Look no further than the powerful combination of Verint’s platform and OutPLEX’s over 23 years of experience in smart automation and customer care solutions.
OutPLEX is a leading CXaaS outsourcing provider, specializing in omnichannel customer care solutions for global brands. Our vision is to create outstanding customer experiences by coupling empowered people with innovative technologies, resulting in great value for our clients.
Verint® offers an industry-leading platform that provides robust, omnichannel solutions. OutPLEX brings this platform together with outsourcing services to provide seamless, omnichannel engagement for global brands to enhance the customer experience and drive business growth. By leveraging Verint’s innovative technology and OutPLEX’s expertise in customer service, businesses can provide a personalized and dynamic experience to their customers.
How Can Verint and OutPLEX improve CX for global brands?
- Save on Operational Costs: By boosting First Call Resolution (FCR) and containment, you can significantly reduce the number of interactions that require agent assistance, leading to cost savings. Verint’s smart automation, combined with OutPLEX’s expertise, can help you achieve these cost-saving benefits.
- Improve Outcomes with Smart Automation: OutPLEX’s experts, coupled with Verint’s best-in-class technology, can help you improve outcomes by leveraging smart automation. This includes using AI, bots, and big data to increase FCR and customer satisfaction. By following a continuous improvement approach, you can learn from successes, build upon them, and enter a virtuous circle of improvement.
- Verint’s Open Platform: One of the key value propositions of Verint’s platform is its compatibility with all your other enterprise software, ensuring a seamless integration with your existing systems and processes. This flexibility allows you to leverage the full potential of the platform while maintaining your current infrastructure.
- Leveraging Data: Verint’s voice and digital solutions and OutPLEX expert team allow businesses to analyze customer behavior analytics across various channels. This helps businesses gain a holistic, cross-channel view of the customer journey, enabling them to identify pain points and areas for improvement.
- Seamless Omnichannel Engagement: Verint’s platform can handle a multitude of channels, allowing your customers to engage with you through their preferred communication channels, including messaging, social media, voice, and more.
According to Verint’s research, 77% of businesses say consumer expectations for effectively engaging with them digitally have increased over the past 12 months.
Great Service Meets Great Technology
By partnering with Verint and OutPLEX, businesses can take advantage of the latest technology and expertise to provide a seamless omnichannel experience to their customers, leading to improved customer satisfaction, loyalty, and business growth.
Reach out today to learn how we can build a solution that improves your CX outcomes at a competitive price!