OutPLEX Partnership with Freshworks

Delight your customers with effortless omnichannel service powered by human engagement experts.

Turn customer support into customer delight! 

Freshworks offers intuitive software solutions for businesses across all industries. They have spent the past decade developing programs designed to delight businesses of all sizes and the customers who rely on them. Below is a partial list of the ways that the Freshworks, partnered with OutPLEX, can help our clients to succeed.

Freshdesk Omnichannel Suite

Your customers expect—and deserve—the most effective communication options. Over 50,000 businesses currently depend on Freshworks to satisfy customers with simple yet meaningful solutions, thereby saving you time, money, and resources.

Freshdesk’s suite of communication solutions harnesses the power of AI to:

  • Allow customers to find solutions independently through digital messaging channels such as conversational AI automation and text messaging
  • Program and install channels within days, enabling you to start helping customers right away with a minimum of downtime
  • Improve customer satisfaction, retention, and other popular metrics
  • Increase your ROI by serving more customers in less time with reduced labor costs
  • Make your digital solutions easier and more intuitive for customers to use

Digital communication truly is the future of customer service. Freshworks and OutPLEX strive to guide clients into that future with seamless solutions that are sure to surprise and delight your customers.

Our Partnership Benefits Everyone

Some companies may be able to provide a few of the services described above. Very few, however, offer the breadth of channels and the emerging technology that Freshworks can. And when their expertise is paired with ours, your customer experience will stand out like never before.

With over three decades of combined experience in the communication sector, the teams at Freshworks and OutPLEX have figured out the most efficient ways to connect businesses with their customers. Our solutions are:

  • Convenient for everyone to use: Your customers will love being able to connect with you through digital channels. OutPLEX’s live agents and other employees will use Freshworks’ AI, customer profiles, and more to provide top-quality customer service that reduces the need for customer callbacks.
  • On the cutting edge of innovation: Both Freshworks and OutPLEX are pioneers in the field of CX communications. Our tech specialists can use the Freshworks platform to personalize a fast, intelligent AI that learns and improves the more it is used.
  • Less costly than other vendors or in-house support: By contracting with OutPLEX, you gain access to all of the cost-effective services that both we and Freshworks have to offer—for an average operational cost savings that is 40% less than internal customer support. And our consumption-based model means you only pay for what you need, unlike the fixed rates that other vendors charge.

Together, we are more than the sum of our parts. Our respective teams work hard to give your customers the flawless, exciting support services that will keep them loyal to your brand for years to come.

How This Helps Your Business

Freshworks products allow you to optimize all aspects of your business. The partnership between Freshworks and OutPLEX offers an exceptional opportunity for your business to improve customer experiences, reduce your expenses, and reach the goals that you care about most. Click here to get a free quote today.

Ready for better CX?