industry-news
Back-Office Operational Support
Smart operational support designed to streamline processes, improve accuracy, and reduce cost while giving teams time and space to focus on innovation and strategy.
Our Back-Office Support offering aligns directly with our Workforce as a Service (WaAS) model, delivering operational governance, performance oversight, and real-time accuracy without requiring internal platforms, licensing, or management layers.
Why Brands Choose Our Model
Modern CX operations require more than labor. They require structure.
With OutPLEX, organizations gain:
- A consumption based operating framework
- Forecasting and reporting governance
- Real-time quality and performance oversight
- Nearshore access with cost efficiency and operational maturity
- A scalable support layer without internal build or complexity
This approach ensures accuracy, efficiency, and alignment to business priorities as they evolve.
What Back-Office Support Includes
Our WaAS-enabled framework supports a wide range of operational functions:
- Quality assurance
- Data entry and processing
- Marketing research and reporting
- Accounting and administrative functions
- Technical support workflows
- Operational documentation and compliance routines
Each component is managed through a governance model built to support performance and measurement, with reporting aligned to your KPIs and operational cadence.
Results Clients Experience
WaAS-enabled back-office support helps brands:
- Improve forecasting and operational predictability
- Reduce administrative burden and internal complexity
- Strengthen accuracy and performance consistency
- Operate at optimal cost levels with agility
- Redirect spend toward innovation, AI, and growth initiatives
Early adopters are seeing measurable improvements in cost efficiency, alignment between volume and resource needs, and stronger operational decision-making supported by real-time intelligence.
Built for Modern CX
Back-office support powered by WaAS is designed for organizations ready to modernize how work gets done.
Rather than building internal infrastructure, WaAS allows leaders to focus on outcomes, intelligence, and strategic investment — while we manage the operational framework behind it.
Next Step
If you’re evaluating new ways to streamline operations, improve accuracy, and modernize how support functions scale, our team is available for a conversation.
Connect with us at outplex.com/contact.
On average, our clients save 25-40% utilizing OutPLEX back office services. With nearshore offices in the Dominican Republic and Colombia, we’re able to provide the highest quality of service at a fraction of the cost of US-based work.
We have a team of real-time analysts and a comprehensive QA program that ensures we are measuring what matters most to our clients and continually optimizing our process. This enables a consistent and high-quality program that works to earn your business every day.
OutPLEX culture rewards employee innovation, dedication, and work ethic. We strive to recognize our employees whether through incentive programs or employee spotlights. Our employees drive great customer experiences!
Our back office support services can help you scale and improve your business for less.
Contact us today at 1.866.531.5773 for a free quote.
Connect with an expert
Testimonial
