OutPLEX Announces Tonya Coker as President and CEO

FORT LAUDERDALE, FL — OutPLEX is stepping into its next phase of growth with a leadership evolution built for scale, innovation, and impact. Tonya Coker has been named President and CEO, while Founder and CEO Jim Ryan transitions to Chairman.

With a strong global presence and continued investment in AI-driven customer experience, this move positions OutPLEX to accelerate what comes next.

Coker, a 13-year veteran of the company and former Chief Operating Officer, is known for driving performance, elevating teams, and delivering results at scale. She has been a key force behind advancing AI-powered engagement across the business. As President and CEO, she will lead operations, execute strategy, and continue building a culture where performance and people go hand in hand.

“Tonya brings the leadership, experience, and vision needed for this moment,” said Ryan. “She knows what it takes to grow, adapt, and lead.”

Her appointment comes at a time when customer experience is being redefined through AI, automation, and human-centered design—and OutPLEX is already ahead of that curve.

“I’m excited to step into this role and continue building on what we’ve created,” said Coker. “We’ve never stood still, and that’s what makes us different. I’m proud of where we are and even more excited about where we’re going.”

Ryan will now focus on long-term strategy, partnerships, and guiding the company’s future as Chairman.

“The best is ahead,” he added.

This marks a defining moment for OutPLEX—where strong leadership meets what’s next.