Smart Workforce Management Without the License Fees
Your brand shouldn’t have to overpay for workforce management tools. OutPLEX transforms workforce operations into a managed service so you can focus on results, not software.
No licenses. No additional headcount. Immediate access to expert analysts, schedulers, and real-time managers.
Transforming workforce operations into a service means:
● Predictable, scalable performance
● Lower total cost of ownership
● Savings you can reinvest into automation or customer experience
WHY PARTNER WITH OUTPLEX?
We deliver expert workforce management as a service, enabling your brand to modernize without heavy software investment
By partnering with OutPLEX, you’ll gain:
● Expert Analysts, Schedulers & RTAs managing daily forecasting and staffing
● Enhance WFM Infrastructure without extra licensing costs or contractual obligations
● SOC-2 Compliant Systems ensuring data security and reliability
● Real-time optimization and actionable performance dashboards
● Rapid deployment that lets you go live in weeks, not months
What is Workforce as a Service?
OutPLEX’s WaAS model replaces expensive WFM software licenses with people, processes, and analytics.
You get operational precision without the complexity of managing your own platform.
We handle:
● Forecasting for volume projections and workload planning
● Scheduling for agent assignments, PTO management, and shift optimization
● Intraday Management for queue monitoring and adherence
● Reporting & Insights with live KPI dashboards
● Governance for performance reviews, compliance, and visibility
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OutPLEX integrates with your existing data and systems.
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Our WFM specialists manage forecasting, scheduling, and performance.
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You receive actionable dashboards and insight reports.
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Your teams stay focused on customer and business outcomes.
Most brands overpay for workforce management technology while internal teams remain underutilized.
With WaAS, you eliminate license fees and reduce dependence on internal specialists while gaining accuracy, agility, and visibility.
Client Value:
● Save 30–50% vs traditional license + analyst model
● Improve forecast accuracy by 12%
● Reinvest savings in automation and CX initiatives
● Deploy in weeks, not months
● Scale seamlessly across regions and teams
Contact Us to Learn About WaAS
AI Infrastructure
A managed workforce model delivers smarter, leaner operations and prepares your organization for the next generation of AI-driven performance.
Accurate forecasting powered by advanced analytics ensures staffing aligns with real demand.
Automated recommendations balance workloads, optimize agent utilization, and adapt instantly to volume shifts.
Real-time data and machine learning direct work to the right person or channel, improving speed and service outcomes.
Every interaction feeds insight back into your operation, driving smarter automation and consistent improvement.
