Lower your costs and improve efficiency! OutPLEX's skilled technical support agents go beyond KPIs and exceed customer satisfaction. We pride ourselves in creating a great customer experience with first contact resolution, which means a greater ROI. By diagnosing and resolving your customers’ technology and software issues the first time, every time, costs are kept down and customer loyalty increases.
We pre-screen and test our tech support agents and couple them with tools and ticketing support technologies to assist your customers with technical support issues as they arise.
Our U.S., nearshore and work at home agent support offers a scalable and cost efficient model that typically saves our clients an average of 40%+.
As part of our complete outsourcing services each team receives dedicated operations management, training and Q&A staff, as well as reporting and work force management.
Skilled technical support at significant cost savings means OutPLEX!
Technical Support Tiers 1-3
White Glove Customer Service
First Contact Resolution
Significant Reduction in Cost
Flexible Resource Management