Chatbots for Banking & Finance: How Information Security Is Paramount

Chatbots for banking can be advantageous in terms of meeting both your business goals and your customers’ expectations of quick, convenient service. Equally important, however, is ensuring that your customers’ private information remains private. The team at OutPLEX has the experience and the dedication to help your financial institution install efficient and effective digital solutions … Continued

Automated Customer Service for Retail & e-Commerce Using Chatbot Automation

Automated customer service can revolutionize your business. Retail chatbot automation and other forms of digital outreach make it easy for customers to get the answers they need through channels they are already comfortable using. Whether you are new to automation or are looking to revamp existing systems, we want to help. OutPLEX can implement customer … Continued

How Healthcare Chatbot Automation Can Increase Patient Retention

Healthcare chatbot automation can help your company improve on a number of critical KPIs, including patient retention. How? By reducing call center wait times, increasing patient satisfaction by getting information quickly and easily, proactively reminding patients of appointments or available services, and more. Accomplishing all of this is much more attainable within your ability and … Continued

Benefits of Call Center Outsourcing for Broadband Providers

Call center services continue to be an essential function for broadband providers. How can you get the highest quality call center for the lowest operational cost? Outsourcing is the solution! OutPLEX has over 20 years of experience providing clients with a smooth, efficient customer service experience. When you partner with us, we help you figure … Continued

How to Outsource Travel Industry Call Center Services

Maintaining efficient travel industry call center services is an important part of providing excellent customer service. Yet, it can also be expensive and time-consuming. Outsourcing your call center to an expert BPO provider can free up valuable resources, which you can use to grow and improve your core business. For more information on how to … Continued

Outsourcing Your Banking & Financial Call Center Services

Outsourcing your banking or financial call center services is a great way to give your customers more while spending less. You can benefit from the call center vendor’s vast experience and expertise and devote more time to growing other aspects of your business. It also saves companies an average of 40% on their labor costs. … Continued